Will Windows 8 Save the PC Business?

Windows_8_screenshotPredictions are in already: Windows 8 will be irrelevant. The clues seem to support the suspicion – the masses are already happy with Windows 7. Enterprise already made a substantial investment upgrading to Windows 7. Another migration in 2012 is just too soon.

But putting all that aside, the PC manufacturers need to support Windows 8 because it’s the platform that will finally bring integration of desktop PCs with Tablets ((As demonstrated in Microsoft’s Build Conference 2011)) – especially in an Enterprise environment.  There’s also a good list of new features that will ensure some to upgrade.  Plus, there are millions of new PCs and Laptops to sell, every year.

Windows 8 is still relevant and it will save the PC business.

The PC is Evolving

Toshiba Portege Z830 Ultrathin Laptop

Toshiba Portege Z830 Ultrathin Laptop

Taking the headline from Time Business article, the PC industry is certainly in a different place now.  The PC, aka Microsoft based laptops and desktops, have always been the corporate standard for productivity machines. On the Enterprise level, corporate users demand Microsoft products (ie. Powerpoint) suites, VPN to access internal servers behind the firewall, Remote Desktop for Windows servers, and in some cases, multiple monitors for multitasking needs.

However, there’s been grumbling about the tablets taking over Enterprise issued PCs and Laptops – mainly due to juggernaut Apple’s iPad.  In response, there are now many more tablet offerings from RIM, Toshiba, ACER, or ASUS.  But such ventures do not always end up well. HP pulled the Touchpad after 6 weeks of production! ((Like the old saying from Chrysler’s Lee Iacocca: “Lead, follow, or GET OUT OF THE WAY!”  It’s easier to follow the leader. In HP’s case, they sure did got out of the way.)) That’s just the start – who knows who else will quit the quest to quell the iPad.

There’s a glimmer of hope to revitalize the PC business: the Ultra-thin laptops are coming.  Recently, Toshiba has just announced a good looking one called the Z830 coming this November.  Lenovo has an offering. Even ACER is in the mix.

Just in time too.  There’s a need the lightest portable laptop that will not break one’s back. It helps that it looks as cool as the Macbook Air.

One problem though: price.  It’s understandable why Apple charges way too much for the Macbooks – they’ve historically done this since the Apple II days ((1980’s)). But the PC should not cost as much. To be more competitive, there’s an expectation the PC Ultrathin laptops to be (much) cheaper than the Macbook Air, if they want to sell more of it. Kind of like the HP Touchpad fire sale.

So here’s hoping the evolution of the PC is towards something more useful, powerful, affordable, and highly portable.  There’s still life in the PC world.

Finding Team Success

Every companies have different departments. ((Some companies aptly call departments as “divisions”.)) Every departments have different goals and operating procedures. But to a customer, they don’t see these different departments – they only see one company.  So, it’s very important everyone in the company work as a team.  Finding the key for team work success can be summarized in the following steps:

  1. Prepare to succeed.
  2. State your positive intent.
  3. Describe the issue fairly.
  4. Facilitate the discussion.
  5. Gain agreement on next steps.

It comes down to persistence and positive thinking.  Refrain from blaming each other. Do understand what others are going through. Focus on helping the customer.

Most of all, follow through on the agreed next steps.  Nothing is more rewarding than a happy (and returning) customer!