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Proper Support Tips

February 9th, 2009 · No Comment

Throughout my years of doing tech support, I learned a few things about doing the job, without driving myself (or the customer) crazy.  Here are a few action plans:

Always stay calm.
Be helpful to customers.  Ninety-nine percent of the time, customers are nicer when they are given options to solve their problems.
Document the issues in an [...]

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