Throughout my years of doing tech support, I learned a few things about doing the job, without driving myself (or the customer) crazy. Here are a few action plans:
Always stay calm.
Be helpful to customers. Ninety-nine percent of the time, customers are nicer when they are given options to solve their problems.
Document the issues in an [...]
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My name is Rudy Amid. I'm a computer systems and application specialist currently working for Toshiba America Information Systems in Irvine, CA. My strengths are in customer service, project management, software implementation, and hardware assembly. This blog will showcase my knowledge and provide an avenue for public service.
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